Loading...

Overview Search Channels Q&A Users Files

Thread by Samuel (8 replies) | Slack Archive

Channel/Thread

Thread Discussion

Started by Samuel • Mar 24, 2025 11:13 AM

Total Replies

8

Participants

3

Activity

Quiet

— No recent activity

Duration

11:13 AM

Mar 24

Original Message

Thread starter

S

Samuel11:13 AM

Hi

I am using the mobile chat sdk.

To identify a user, we call setUserIdentity. When a user "logs out" of my app, what do i call to clear hubspot of that identified/logged in user? I see clearUserData() at https://github.hubspot.com/mobile-chat-sdk-ios/documentation/hubspotmobilesdk/hubspotmanager but it doesnt seem to do it.

Replies

8 messages in thread

Jason ConneryReply 1Mar 24, 2025 11:27 AM

That should be clearing it - what's occuring that suggests its not forgetting the user identity?

SamuelReply 2Mar 24, 2025 11:29 AM

When i open the hubspotview again, i see old chats without having called setUserIdentity

SamuelReply 3Mar 24, 2025 11:29 AM

Also, whats the minSdkVersion to compile on android?

Jason ConneryReply 4Mar 24, 2025 11:31 AM

<@U07ARLLF39N> Any possibility that the chat ui is also persisting user identity , and if its not set on a future open its using the last known / pers...

Jason ConneryReply 5Mar 24, 2025 11:34 AM

<@U07LD5W2ZNC> I think its 26 for the min, 34 for the target.

TuckerReply 6Mar 24, 2025 3:36 PM

Hi <@U07LD5W2ZNC> - are you using <https://developers.hubspot.com/docs/guides/api/conversations/visitor-identification|Visitor Identification> to gene...

SamuelReply 7Mar 25, 2025 7:05 AM

I didn't use Visitor identification. I just passed in the user email and a token from my product. Is there a way to identify user without using Visito...

TuckerReply 8Mar 25, 2025 12:49 PM

Sorry, <https://github.hubspot.com/mobile-chat-sdk-ios/documentation/hubspotmobilesdk/hubspotmanager/setuseridentity(identitytoken:email:)|setUserIden...