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Hello,

We previously worked with HubSpot Support to implement a dynamic email signature for our Team Inbox. By using the token {{ agent.fullName }} in the HTML signature, we were able to automatically display the sender’s name in each email sent from the shared inbox, which worked as expected.

Now, we want to take this a step further:
We’d like to add logic to the signature based on the value of the token. For example, if the sender’s name (from {{ agent.fullName }}) is “A”, we want a specific value or text to appear in the signature. However, we haven’t been able to implement any conditional logic using this token, nor can we determine where or how these token values are stored or accessed for such logic.

Could you assist us with:

Let me know if anything is required from my end.

Looking forward to your response!

Thanks!