Thread by Vidya Nallamad (22 replies)

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Agnideep PalReply 1Aug 5, 2025 3:39 PM

Hi <@U098PT8P4CW>, are you still experiencing the issue?

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Vidya NallamadReply 2Aug 5, 2025 10:23 PM

Hi <@U07JHRHGYBV>, yes, the same error msg is displayed on the app.

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Agnideep PalReply 3Aug 6, 2025 8:28 AM

Do you have logs from Android devices?

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Vidya NallamadReply 4Aug 6, 2025 10:39 PM

That's the problem, there is no error info captured in the logs at all.

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Vidya NallamadReply 5Aug 7, 2025 4:54 AM

we use direct chat sdk and there are no logs logged for this

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Agnideep PalReply 6Aug 7, 2025 10:04 AM

Can you look for log entries corresponding to `HubspotWebViewClient.kt` on android device and share them ?

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TuckerReply 7Aug 7, 2025 11:32 AM

Hi <@U098PT8P4CW> - if you quickly tap the loading icon five times you should get a more descriptive message. The usual cause is that it didn't find t...

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Vidya NallamadReply 8Aug 8, 2025 2:09 AM

Hi <@U07ARLLF39N> thanks for the message. I did the same and I got this subsequent message

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Vidya NallamadReply 9Aug 8, 2025 2:09 AM

No text content

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Vidya NallamadReply 10Aug 8, 2025 2:09 AM

but I have the mobile chatflow with the same details setup on my profile?

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Vidya NallamadReply 11Aug 8, 2025 2:16 AM

No text content

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TuckerReply 12Aug 8, 2025 2:21 PM

Okay, that looks good. The next step would be to check that "CHOConnectLiveChat" matches the mobile tag set in Chatflows and that the status is toggle...

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Vidya NallamadReply 13Aug 9, 2025 10:11 AM

Yes, the mobile tag is set to CHOConnectLiveChat' and enabled and I've moved this chat to be moved to the top in the priority list(I don't have any ot...

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Vidya NallamadReply 14Aug 9, 2025 10:12 AM

But still it isn't recognised on the chat.

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Vidya NallamadReply 15Aug 10, 2025 10:52 PM

Here is the screenshot of the chatflow

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Vidya NallamadReply 16Aug 10, 2025 10:53 PM

No text content

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TuckerReply 17Aug 11, 2025 1:51 PM

Hi <@U098PT8P4CW> - thank you for checking those settings. Using the iOS SDK's demo app and testing with your configuration, I am seeing the chat appe...

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TuckerReply 18Aug 11, 2025 1:56 PM

My guess is that the webviews you are using might be missing a user agent string that the widget endpoint requires for mobile chatflows. At minimum th...

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TuckerReply 19Aug 11, 2025 2:03 PM

You can also troubleshoot mobile chatflow loading issues in a web browser that allows for user agent overrides such as Chrome. The general pattern for...

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Vidya NallamadReply 20Aug 11, 2025 10:20 PM

Thanks <@U07ARLLF39N>, I'll check the code again and troubleshoot it. If I have any follow-up questions, will revert back. Appreciate your help

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Vidya NallamadReply 21Aug 12, 2025 2:51 AM

<@U098PFFFLNP> please check the messages mentioned by Tucker

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TuckerReply 22Aug 12, 2025 4:10 PM

We've added an error message for the missing user agent string scenario where it should show "The string 'HubSpotMobileSDK' was not found in the user ...

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