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Hi everyone 👋,
I just followed up with our tech team and wanted to check something with you. On our side, when opening the chat, we call Hubspot API to retrieve the token you provide.
👉 Could it be that sometimes the token isn’t generated?
👉 If so, is the chat still able to run without a token, which might explain why some conversations show up with “unknown user”?
Here’s the snippet we’re using:

def chat_auth_token(user)
  result = visitor_auth.execute(
    :post,
    '/tokens/create',
    generate_visitor_body(user)
  )
  parsed_body(result)['token']
end

def generate_visitor_body(user)
  {
    email: user.email,
    firstName: user.first_name,
    lastName: user.last_name
  }.to_json
end

Thanks a lot for your help 🙏